Refund & Cancellation Policy

1. Cancelling an Order

Cancel before translation work has started and you receive a full refund. If work is already under way, the completed portion is deducted and the remainder refunded.

2. Corrections After Delivery

You have 7 days from delivery to review the translation and request corrections, which are made free of charge. Where an error originates in the translation rather than the source document, correction takes priority; if a correction is not feasible, a partial or full refund is considered.

3. Refund Timing and Method

Approved refunds are made within 14 days, by the same method used for payment (bank transfer/EFT). You can ask about the status of a refund through any of our contact channels.

4. How to Request a Cancellation or Refund

Send your request with your order number by e-mail, or from the order page in your account. A new quote is always free.

5. Exceptions

Official fees paid to third parties — notary and apostille charges, for example — are outside the scope of refunds once the procedure has been carried out. Translations prepared to individual specification and delivered are an exception to the right of withdrawal; in that case the correction guarantee in Section 2 applies.